Shipping Policy

 

At The Trend AI HQ, we prioritize the efficient processing and secure delivery of your orders. Our shipping policy is designed to provide clarity on the various aspects of order fulfillment, shipping times, and tracking information.

Order Processing

All orders are processed through a secure fulfillment system. The standard processing time is between 1 to 3 business days before shipment. Customers will receive an email or SMS notification containing tracking information once their order has shipped.

Shipping Times by Product Type

AI-Designed Apparel (Made to Order)

These items are produced on demand by our apparel fulfillment partner.

  • Production time: 3 to 7 business days

  • U.S. shipping time: 5 to 12 business days

  • International shipping times vary by destination.

  • Tracking is provided once the item leaves the production facility.

Curated Lifestyle Products (Shopify Collective & Partner Vendors)

These items ship directly from our trusted brand partners.

  • Processing time: 1 to 4 business days

  • Shipping time: 5 to 10 business days, depending on vendor location.

  • Orders containing multiple vendor items may arrive in separate packages.

Trend AI HQ Custom Products

Items created and shipped directly under our brand follow:

  • Processing time: 1 to 3 business days

  • U.S. shipping time: 3 to 7 business days

International Shipping

  • Many products are available for international delivery.

  • Shipping times vary by country and vendor.

  • Customers are responsible for any applicable customs duties, taxes, or import fees.

Tracking & Delivery

  • All shipments include a tracking number once fulfilled.

  • Tracking updates are provided automatically through the fulfillment system.

  • Orders containing items from multiple vendors may generate multiple tracking numbers and arrive separately.

Delayed, Missing, or Split Shipments

Due to the collaboration with multiple fulfillment partners, items may ship at different times and arrive in separate packages. Tracking updates may vary by vendor. If your order appears delayed or incomplete, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not liable for delays or lost packages resulting from incorrect or incomplete addresses.

Contact Us

For questions about your order, tracking status, or shipping details, please reach out to our support team through the available communication channels.